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City Hall

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1. What is the non-emergency phone number for the Sheriff's Department?

In an emergency, always call 911. For non-emergency calls, contact Sheriff's Dispatch at 952-361-1231.

2. When are city facilities open for business?

City Hall, located at 201 South Vine Street, conducts business between the hours of 7:30 a.m. and 4:30 p.m., Monday through Thursday 7:30 a.m. and 11:30 a.m. on Friday, and is closed on legal holidays. You can reach City Hall by phone 952-442-2184.

Public Services, located at 310 10th Street East, conducts business between the hours of 7 a.m. and 3:30 p.m., Monday through Friday, and is closed on legal holidays. You can reach Public Services at 952-442-2615.

Safari Island, is located at 1600 Community Drive, operated by Waconia Parks and Recreation. Contact the facility at 952-442-0695.

3. Do I need to get a license for my pet? Where can I find impound information?

Access the resource on pet licensing, where you can find impound information as well. Pet License & Impound Information Page

4. What if my pet is impounded?

Owners claiming impounded pets will be charged impound fees. Learn more by visiting the pet licensing and impound information page. Pet License & Impound Information Page

5. What should I do about stray dogs?

Any resident having a problem with stray dogs should contact Caver County Sheriff’s Office, Community Service Officer, at 952-361-1231.

6. Are door to door solicitors regulated?

Solicitation Permits are required for any person, organization, or corporation desiring to sell wares door to door or solicit donations within the city limits. Read more at the online resource on solicitors. Solicitors / Peddlers / Transient Merchants

7. Does Waconia have a Food Shelf?

If you need help or would like to donate, the Waconia United Food Shelf is located at 11 Elm Street South, Waconia. Hours are Monday, Friday, and Saturday from 9 a.m. to noon; Tuesday and Thursday, 4 p.m. to 7 p.m.; and it is closed on Wednesdays. It can be contacted by phone at 952-442-3878. Waconia United Food Shelf

8. How do I set up new phone service and other utilities in Waconia?

Please contact each utility provider directly to establish service. See a list of providers. Phone Service and Utilites Resource

9. What are the Waconia Cemetery rules and regulations?

Find details pertaining to the Waconia cemetery in the following resource. Cemetery Rules & Regulations

10. Where do I go for a driver's license or tabs?

You can get your tabs, titles, and DNR licenses at the Waconia Deputy Registrar Office in Waconia at 222 Main Street West, which can be contacted by phone at 952-442-4038. For driver's license or passport questions, contact the Carver County License Center, located at 418 Pine Street, Chaska, Minnesota. Contact the License Center by phone at 952-361-1900. An additional location can be found at 7808 Kerber Pass, Chanhassen, Minnesota, or can be contacted by phone at 952-361-3900. You can also visit the state's website. 

State DVS Website

11. How long does it take to get a building permit?

Getting a building permit helps you to ensure that your project meets safety and building code standards. The city has checklists to let you know exactly what to supply with each application. For building permit information, call 952-442-2184. For building code information and inspections, call 763-479-1720.

New and Minor Construction permits may take up to 15 business days to process once all necessary documentation has been submitted to the city. Remember to call the Building Inspector at 763-479-1720 a minimum of 24 hours in advance to schedule inspections. Have your building permit number available when scheduling inspections.

You will be contacted by phone when your permit is ready to be picked up.

12. Who do I talk to about building inspection issues?

The city contracts for building inspections with Metro West Inspection Services, Inc. The Building Inspector enforces local and state codes for industrial, commercial and residential construction and improvements. Inspections for new construction, decks, fences, remodeling, plumbing, and mechanical work must be scheduled 24 hours in advance. All building code questions should be directed to Metro West Inspection Services, Inc. at 763-479-1720.

13. What are the city's requirements for sump pumps?

If you have a sump pump in your basement, please connect it properly to prevent sanitary sewer backups and unnecessary costs associated with the treatment of storm water in the sanitary sewer system. City code requires hooking up to a drain tile system where available. In all other areas, the sump pump must be hard plumbed and pump water outside to the lawn or street and not into your floor drain, laundry sink or shower stall. Sump pump discharge may not be directed onto a neighboring property. Periodic inspections are performed to ensure compliance with the sump pump ordinance. Illegal connections to the sanitary sewer system are subject to a $75 monthly fine until corrected.

14. How are water meters read?

The City of Waconia utilizes an automatic meter reading system whereby water meters are read monthly.

15. How are utility bills calculated?

For details on calculating utility bills, including information dealing with water / sewer charges, stormwater charges, street light utility charges, and state surcharges, access the resource on Calculating Utility Bills. Calculating Utility Bills

16. When is the City Compost Site open?

The Compost site at Waconia Public Services is generally open from April until November. Actual dates and times may vary so please check the city website for a more detailed schedule. There is a fee of $1 per bag, $10 per pick-up or trailer. Materials collected are grass, leaves, garden waste, and brush no larger than 3" in diameter and no longer than 4' in length. Check the city’s news page or Cable Channel 8 for specific dates or changes in the schedule due to weather conditions.

17. What are the regulations on weed removal?

Any weeds, whether noxious or not, growing on any privately owned lot or on any public boulevard abutting a private property, at a height greater than 6 inches are declared to be a nuisance. The owner or occupant of the property is responsible to cut and remove the weeds from the property.

If the owner or occupant fails to maintain the property, the city will send notification to remedy the nuisance within 5 days of receipt of the notice. If no action is taken by the owner or occupant, the city will take action to mow and/or remove the growth. Any costs incurred by the city will be billed to the property owner.

18. What should I do if I find an unusually high usage on my water bill?

Access the resource on the accuracy of the city's water meters. Water Bill Concerns

19. What are the parking regulations in the City of Waconia?

The City Council has designated certain areas where parking is limited or restricted during specified hours. For more information, see our resource on impound / parking restrictions. Impound / Parking Restrictions Page

20. What are the winter parking regulations?

Review parking information through the Public Safety Department's resource. Parking Details & Regulations

21. Are recreational fires allowed?

Many residents enjoy backyard campfires. Recreational fires are permitted within the corporate limits of the City of Waconia, but certain restrictions and requirements apply. Access the Fire Department's resource on recreation fires for more information. Recreational Fires Resource

22. Does the city have curfew laws?

Curfew hours in Waconia are consistent with Carver County regulations. Anyone under the age of 17 may not be on or present in any public street, park or other public place, or business establishment between the hours of 11 p.m. and 5 a.m. unless with a parent or guardian. Other exceptions include travel to and from employment, emergency errands, and returning from school, religious or voluntary activities.

23. Are there restrictions on the use of skateboards, rollerblades, etc?

The operation of skateboards, roller skates and similar devices in the City of Waconia is regulated to certain areas. View the Public Safety Department's resource on the matter for additional details. Skateboards, Roller Skates, etc.

24. What are the regulations on snowmobile use?

City officials encourage all snowmobile operators to observe state and local regulations in order to ensure continued ability to snowmobile in the City of Waconia. Read more information at the following resource. Snowmobiles, boating, etc.