The City of Waconia’s new bill payment service is official live as of December 2, 2019! Continue reading to find out what this means for our customers.
Customers will be able to make one-time payments on the City’s website for their utility bills without having to set up an account. A username and password will not be required to make a payment on your utility account!Customers have the option to set up an account with a username and password on the new site. If an online account is set up, customers will be able to manage automatic payment information, notification preferences, and the date they want to pay their bill. Usernames and passwords for your old utility billing account will no longer be valid once the new system is up and running. If you need historical information about your account, please email firstname.lastname@example.org.
Customers will have the following new payment options:
Automatic Payments with a Credit Card: After December 2, set up your new online account to take advantage of this option.
Pay by Text: After December 2, set up your new online account to set up your payment option and text notification preference.
Customers that have their utility bills emailed to them will now receive an email with a PDF copy of their billing statement. This change will be effective for the November 2019 statements that will be emailed on December 2, 2019.
Customers can set up payment reminders to be sent before their utility bill is due. Notifications can be sent via email or text when an online account is set up.